Connecting Your Slack Account

The WorkStory Slack integration lets employees receive and complete WorkStory tasks in a private direct conversation with the WorkStory app. Administrators can connect the correct Slack workspace from the Slack Marketplace or from the Integrations area in WorkStory. WorkStory does not create a public Slack channel. Each employee interacts with WorkStory through a direct app conversation.

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Connecting WorkStory to Slack

Setting Slack as your communication preference is quick and easy in WorkStory. To Add to Slack...

1. Log in to your account on WorkStory
2. Navigate to Settings in the left-hand menu
3. Click the Add to Slack button and make sure you have the correct workspace selected
4. After completion, make sure Slack is your preferred communication option and you're good to go!

Need help getting connected?

Contact our team at hello@workstory.team

What employees can do in Slack

Depending on the organization’s WorkStory settings, employees can receive review and feedback requests, complete assigned tasks, give feedback, and open relevant WorkStory information from the private app conversation.

For instructions on proactive feedback, see Giving Feedback Directly in Slack.

Administrator troubleshooting

• The wrong Slack workspace appears - Use Slack’s workspace selector during authorization. If the correct workspace is unavailable, sign into it in Slack before restarting the connection.
• Slack says an administrator must approve the app - Your Slack workspace restricts app installations. Submit the request to the Slack workspace owner or follow your organization’s approval process.
• WorkStory says the email already has an account - Sign in to the existing WorkStory account. Do not create a second account for the same person.
• The connection completed, but messages are not arriving - Confirm that Slack is the employee’s preferred communication channel and that the WorkStory app remains installed and authorized in the workspace.