Creating Pulse Questions

WorkStory Pulse surveys let administrators ask employees one-time or recurring questions, choose the audience, control anonymity, schedule delivery, and analyze results by team. Use Pulse to measure employee engagement, collect feedback about the employee experience, and identify trends that may require action.

What questions can administrators ask with WorkStory Pulse?

If you're looking for some inspiration, here are some example questions that teams frequently use to collect input from their team members:

• How likely are you to recommend us as a great place to work? (NPS-style question)
• What's your biggest accomplishment this month?
• What's your biggest challenge right now?
• Who in the past month has gone above and beyond for our team or our customers?
• Do any of our processes seem inefficient to you - how can we fix them?
• What do you need help with?
• Is there anything in your work world that’s causing frustration or delays?
• Are you crystal clear on your role and what you should be working on - if not, what aspects aren’t clear?
• What is the most meaningful part of your job?
• On a scale of 1 to 10, how would you rate your work-life balance?
• As a company, what could we do better?

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Only WorkStory administrators can create Pulse surveys and view Pulse Analytics or Results.

To build a pulse question:

1. Click on Tracking in the left-hand menu then click Pulse
2. Add your question text
3. Select your answer type - these include NPS (multiple choice with NPS formula in use), multiple choice (1-5 or 1-10), Custom multiple choice, and free response
4. Select a category - this is just a tag for the type of question being used
5. Pick a repeat option - do you want this question to be repeating at specific intervals? For example, monthly or quarterly sends.
6. Select a date and time at which you'd like the question to be sent
7. Determine how anonymous you'd like team members to be when answering questions—you can allow anonymity, force anonymity, or prevent anonymity
8. From there you can save the question as a draft to be completed later or enable the question which will set it live to be sent

Completing a Pulse Question

Answering pulse questions is as easy as sending a chat message. Depending on where you receive your WorkStory communications, you'll be sent pulse questions in that channel and can answer them within just a few seconds. Here's an example walkthrough of a pulse question send in Microsoft Teams.

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Reviewing Pulse Question Results

As questions are sent and answered, you get access to a running feed of the responses. From the pulse dashboard you're able to view all of the answers for each question, monitor the response analytics, and view participation.

If needed, you can also send reminders to team member who have not yet responded to a particular question.

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For more background on effective pulse questions, check out our blog post "Pulse Surveys: A Guide for HR Managers and Decision-Makers".

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How do administrators filter Pulse results by team?

Administrators can narrow both Pulse Analytics and Pulse Results to one available team. The default view includes all teams.

1. Open the Pulse survey.
2. Open Analytics or Results.
3. Open the Team filter.
4. Select a team to narrow the displayed responses.
5. Clear the selection to return to the all-teams view.

The filter changes only the current analysis; it does not edit answers or change the survey audience. If a team is missing, verify the WorkStory organization chart and reporting relationships.

For interpretation guidance and troubleshooting, see How Do I Filter and Analyze Pulse Results by Team?.

How do administrators archive or delete a Pulse survey?

Administrators can manage a survey directly from the main Pulse page. Open the survey’s Actions menu and choose:

• Archive when the survey should move out of active work but may remain useful for historical context.
• Delete only when the survey should be permanently removed.

Review the confirmation before completing either action. If you are uncertain whether the survey will be needed later, archive it rather than delete it.